MOA Museum of Art Site Policy and Privacy Policy

Site Policy

Copyright

The copyright of all content published on the Museum's website (https://www.moaart.or.jp/, hereinafter referred to as "the Site"), including text, images, videos, audio, programs, design, and layout, belongs to MOA Museum of Art (hereinafter referred to as "the Museum"), unless explicitly stated otherwise. Unauthorized reproduction, diversion, modification, distribution, re-use, or redistribution of this content is prohibited. If you wish to quote or reproduce content for purposes such as news reporting, education, or research, please obtain prior permission from the Museum.

Links

Linking to the Site is generally free, but we reserve the right to refuse links that fall under any of the following categories:

• Links for commercial or solicitation purposes.
• Links from sites that may harm the Museum's credibility or dignity.
• Links from sites containing content that violates laws or public order and morals.
• Links formatted in a way that makes the content unclear as belonging to the Museum, such as displaying the Site within a frame. When setting up a link, please use the top page (https://www.moaart.or.jp/) in principle. The Museum assumes no responsibility for any damages resulting from the setting of a link.

Recommended Environment

The following environments are recommended for comfortable use of the Site:

• PC: Latest versions of Google Chrome, Microsoft Edge, Safari, and Firefox
• Smartphones: Latest versions of standard iOS and Android browsers We recommend enabling the use of JavaScript and Cookies. Display or operational issues may occur in environments other than those recommended.

Disclaimer

The Museum strives to ensure the accuracy, completeness, and timeliness of the information posted on the Site, but does not guarantee them. Furthermore, the content may be changed, deleted, or suspended without notice. The Museum assumes no responsibility for any direct or indirect damages incurred by users or third parties due to the use of the Site. The Museum is also not responsible for the content of external websites linked from the Site.

Disclaimer Regarding Inquiry Form Use

The Museum assumes no responsibility for damages resulting from the following reasons during the transmission of an inquiry form:

• Failure of transmission due to communication environment malfunction or system failure, etc.
• User input errors, or input of inaccurate or false information.
• Unauthorized access, alteration of information, impersonation, etc., by a third party.
• The content transmitted by the user failing to reach the Museum.
• Disadvantage caused by the user themselves disclosing or re-providing the transmitted content to a third party.

Security

The Site employs SSL/TLS encryption for communication to ensure safety. Measures are also taken to prevent unauthorized external access and alteration. However, complete safety cannot be guaranteed due to the nature of Internet communication.

Cookies

The Site may use Cookies to improve user convenience and for access analysis. No personally identifiable information is collected through Cookies. Users can disable Cookies via browser settings, but this may cause some functions to not operate correctly. Please refer to the Museum's Privacy Policy for details on the use of Cookies.

Governing Law and Jurisdiction

The interpretation and application of the Site and this policy shall be governed by the laws of Japan. In the event of a dispute related to the Site, the Atami Branch of the Shizuoka District Court shall be the exclusive court of agreed jurisdiction for the first instance.

Revision of Site Policy

The Museum may revise this Site Policy as necessary. The revised content will take effect upon posting on the Site.

Privacy Policy

Basic Policy

MOA Museum of Art (hereinafter referred to as "the Museum") recognizes the importance of personal information, complies with the Act on the Protection of Personal Information and other relevant laws and guidelines, and strives for the proper handling and safe management of personal information. The Museum acquires personal information by lawful and fair means and uses it only within the scope of its stated purpose of use.

Acquisition of Personal Information

The Museum may acquire customers' personal information through the following methods:

• Contact via inquiry forms, emails, etc.
• Ticket purchases, reservations, donations, membership systems, and various event applications.
• Responses to questionnaires, service usage registration.
• Acquisition of technical information through website access analysis and Cookies. Acquisition will be conducted by lawful and fair means, with the purpose of use clearly indicated.

Purposes of Use of Personal Information

The personal information acquired by the Museum will be used within the scope of the following purposes:

1. Responding to inquiries/requests and managing response history.
2. Reservation, operation, and guidance for exhibitions, performances, events, and workshops, etc.
3. Procedures and communication regarding ticket purchases, donations, membership systems, and public relations activities.
4. Notifications of service provision/operation, updates, changes, etc.
5. Questionnaires, monitoring, surveys, and statistical analysis based on user consent.
6. Analysis for service improvement/quality enhancement and internal documentation.
7. Exercise of rights or fulfillment of obligations based on laws and regulations.
8. Prevention of unauthorized access/misuse and assurance of security. If the information is to be used beyond the above purposes, the consent of the individual will be obtained in advance.

Provision of Personal Information to Third Parties

The Museum will not provide personal information to third parties, except in cases defined as "Provision to a Third Party" under law. Excluding cases of outsourcing (entrustment of handling) which are not considered "Provision to a Third Party" under law, the Museum may provide personal information to third parties only if one of the following applies:

• When the individual consents.
• When necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent.
• When requested by public institutions, etc., based on laws and regulations.

Outsourcing

When outsourcing the handling of personal information, the Museum will carefully select the contractor, conclude a contract concerning personal information protection, and exercise appropriate supervision. Restrictions and conditions regarding sub-outsourcing will also be stipulated in the contract, and periodic inspections and confirmations will be conducted as necessary.

Joint Use

The Museum does not currently engage in joint use of personal information. If joint use is implemented in the future, the purpose of use, the scope of joint users, the responsible party for management, etc., will be publicly announced in advance.

Retention Period of Personal Information

The Museum will not retain personal information for a period longer than necessary to achieve the purpose of use. In principle, personal information will be promptly deleted or anonymized after the following periods have elapsed:

• Standard inquiries: Within 6 months after the completion of the response.
• Ticket purchase, reservation, donation, membership system related: Within 1 year after the completion of the response.
• Cases where there is an obligation to retain based on laws and regulations: The period stipulated by the relevant laws.

Security Management Measures

The Museum implements the following security management measures to prevent the leakage, loss, or damage of personal information:

• Data protection through communication encryption (SSL/TLS).
• Access restriction and authority management for personal information.
• Security measures to prevent unauthorized access and alteration.
• Education/awareness and periodic inspections for staff.
• Clear stipulation of contractual security management obligations for contractors.

Cookies and Access Analysis

The Museum's website may use Cookies and similar technologies to improve user convenience and for access analysis. No personally identifiable information is acquired through Cookies. Users can disable Cookies via browser settings, but this may cause some functions to not operate correctly. Please refer to the Museum's "Site Policy" for details on the use of Cookies.

Disclosure, Correction, Deletion of Personal Information, and Complaint/Consultation Desk

When an individual requests the disclosure, correction, deletion, suspension of use, suspension of provision to a third party, etc., of personal information held by the Museum, the Museum will promptly respond within a reasonable scope. The Museum also sincerely responds to complaints and consultations regarding the handling of personal information.

【Contact Desk】 MOA Museum of Art DX Promotion Department 26-2 Momoyama-cho, Atami, Shizuoka 413-8511, Japan E-mail: contact@moaart.or.jp TEL: 0557-84-2511 Reception hours: 9:30 AM to 4:30 PM (Excluding Thursdays and museum closing days)

Compliance with Laws and Review

The Museum will review and revise this Privacy Policy as needed in response to changes in relevant laws and social conditions. The revised content will take effect upon posting on the website.